Frequently Asked Questions
Our website inventory updates every hour with the latest stock information, however occasionally certain styles can sell out due to popularity. If this does occur, we will notify you as soon as possible by phone or email.HOW DO I CANCEL MY ORDER?
To cancel an order please call +61 3 4420 9497 or email email@example.com and we will respond to your message as soon as possible. We will do our best to cancel your order however if your order has already been dispatched from our warehouse we will be unable to do so.WHEN WILL MY ORDER BE SENT?
All orders placed prior to 10 AM AEDT will be dispatched the same day. All orders placed after 10 AM AEDT will be dispatched the following day. Please allow 2-5 working days for standard delivery in Australia. International delivery times will vary. All orders in Australia are delivered by Australia Post.WHAT IF I RECIEVE AN INCORRECT ITEM?
If you have received an item in your delivery that you did not order, please email our Customer Service team via firstname.lastname@example.org with your order number and details of what you received and we will be able to assist you further.HOW DO I USE A PROMO CODE?
If valid, you can enter a promo code on the order confirmation page at checkout.CAN I PLACE AN ORDER OVER THE PHONE?
Unfortunately we are unable to process orders over the phone. If you are having issues placing your order via the website feel free to contact us at email@example.com or +61 3 4420 9497.WHAT FORM OF PAYMENTS DO YOU ACCEPT?
x/dmg uses Shopify Payments to process credit card transactions and we accept Visa, Mastercard and American Express. We do not accept Cash, cheque or Cash-on-delivery (COD).IS MY CREDIT CARD SECURE?
x/dmg uses Shopify Payments to process all credit card transactions. Shopify is certified Level 1 PCI DSS compliant and this compliance extends to all online stores powered by Shopify.
WHAT CURRENCY ARE THE ITEMS DISPLAYED IN
All items on xdmg.com.au are priced in AUD.
International card holders may have conversion fees applied to payments. Please contact your bank for information regarding international purchases.WHAT SIZE AM I?
Follow this link to get a size guide for each of our products:THE ITEM I WANT TO BUY HAS SOLD OUT. WHEN WILL IT BE BACK IN STOCK
If an item you were hoping to purchase has sold out or is no longer available, feel free to contact us at firstname.lastname@example.org and we can help you find out if it will be back anytime soon.DO YOU OFFER WHOLESALE?
Yes we do, please contact email@example.com with your location and we can pass you on to the closest X/DMG sales representative.